The scan cannot be performed because another program windows 10

After upgrading from Windows 7 pro to Windows 10 my HP 6500 E709a printer will not scan

I was not having actually a problem through the scanner when making use of Windows 7

I keeps coming up with error “The shave the right to cannot be predeveloped because another routine or computer is utilizing the network HP imaging device. Try again later”

The error code is 8, (0,18,-2147467259)

I unset up the software program for the printer countless times and also cleaned the regisattempt for all HP assets. I then rebooted printer and computer system remounted the printer software application from HP and also rebooted the devices

Still acquiring the exact same error code once trying to scan.

You watching: The scan cannot be performed because another program windows 10

I am utilizing a Lenovo T410 lapoptimal and also a Dell desktop.

Same trouble on both computers

Please help



Initial Title: HP Office Jet all in one printer 6500 E709a

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A. User
Replied on February 21, 2016

Hello Stanley,

Thank you for posting your query in Community.

Sorry for the inconvenience caused through Windows 10.

See more: How To Search File Contents In Windows 2008 Search File Contents

Have you associated the printer to the computer with Wi-Fi?

You may rotate off/disable Windows firewall and any other 3rd party antivirus software program as a test and also check if you face the same issue.


Antivirus software program can aid defend your computer system against virsupplies and other defense hazards. In the majority of cases, you shouldn"t disable your antivirus software program. If you need to temporarily disable it to install other software application, you must re-enable it as shortly as you"re done. If you"re associated to the Web or a network while your antivirus software is disabled, your computer system is fragile to attacks.

You might also run the Publish and Scan doctor energy from the below connect and inspect.

See more: The Module “ Regsvr32 Initpki.Dll Failed To Load Initpki, How To Fix Regsvr32 Initpki

If the problem still persist, you may run the printer troubleshooter and also inspect if it helps.

Refer to the connect to troubleshoot the worry further: