Symantec virus definitions out of date

I simply implement Symantec Manger in the past 2 month. At first every little thing looks fine. However, in the previous 2 weeks. I acquired nearly everyday these alert: CRITICAL: OLD VIRUS DEFINITIONS

I can not go to each computer to manually upday. Instead, from Symantec Manager, I choose "Run command: Update Content and Scan" on all of this computers with out-dated content. I even Run Command to restart these computers. 

However before, these actions didn"t help. I still obtain CRITICAL: OLD VIRUS DEFINITIONS everyday with the exact same number of outdated computers. 

My question is that why some computers they have the right to auto-update the content. Why are there some can not. And even after I Run Command to upday the content, these computer systems are still having actually outdated virus interpretation. 

Could someone help me via this?

Thank you. 

Huy


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Jun 24, 2020 at 18:39 UTC

From the Broadcom knowledge base:


Cause:

This worry occurs once interpretations provided by the Symantec Endsuggest Protection Manager are older than the amount of days configured in the Antivirus and Antispyware (or Virus and also Spyware) security plan before an outdated interpretations notification will certainly appear.

If the interpretations on the SEP client and also SEPM server are much less than 24 hrs old, the Antivirus and Antispyware policy is likely configured to warn after definitions are one (1) day out of date. This is against finest methods as brand-new meanings are not made obtainable immediately at midnight.

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Resolution:

This issue deserve to be resolved by ensuring that the virus definition plan used by impacted clients gives enough time before warning about outdated definitions. The configured time should be no reduced than the amount of time it takes all clients in the atmosphere to receive updated meanings plus someday.

To modify the virus meaning policy"s notice settings:

Note: This procedure does not apply to SEP 12.1 Small Company Edition.

Log into the SEPM console and click the Policies tab.Under View Policies, click Antivirus and also Antispyware Policies.For 12.1.x, look under Policies for Virus and Spyware Protection.In the Antivirus and Antispyware Policies pane, right-click the plan supplied by the influenced clients and also then pick Edit....Under Windows Setups, click Miscellaneous.You may must look under State-of-the-art Options.In the Miscellaneous pane, click the Notifications tab.Set the Days before a warning shows up in Symantec Endsuggest Protection worth to the variety of days calculated as "safe" for the affected clients.If you want to display a pop-up message on the client computer, inspect Display an alert message on the client computer. Click Message... to customize the message the individuals will certainly see.You cannot specify a period of time during which SEP immediately suppresses the next follow-up notification.Click OK. This will conserve the transforms to the plan. 

Note: When the out-of-date definition condition is motivated, you might see the notification message pop up multiple times on the SEP client. This notification proceeds to pop up until the meanings are current (as defined by the SEPM policy).

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To prevent seeing this message even more than as soon as on the client, on the pop-up notification window, click Don"t remind me aget until after the next upday, and also then click Close.